“Michele facilitated our Executive Retreat following our company merger. Her expertise as a facilitator was evident as she managed to create an environment of trust that enabled us to have open and direct conversations despite the challenge of the situation. Michele has a gift for creating "aha" moments where participants are able to see the value in the learning and really buy-in. She was able to continuously challenge group and ultimately we accomplished more than any of us expected in that two day timeframe.”

“Michele has proven capability and strength in delivering leadership training to all levels. She has shown a keen ability to connect with a wide range of employees, from senior leaders to new entry-level leaders, and she always ensures that content is appropriate and relevant. One of Michele’s greatest strengths is facilitation. In the many sessions she has conducted for TELUS, Michele has consistently demonstrated superior facilitation skills that establish trust, build rapport and ultimately increase knowledge and skill. Feedback from her workshops have been very strong and I would love to partner with Innovative Facilitation for future training initiatives.”

"In this industry providing truly great service to our Guests is critical to our success as an organization. Our team members deal with our Guests daily so it is extremely important that they are innovative and share their ideas so we can continue to stay ahead of our competitors in the services we offer. The 'Unchain Your Brain' series of programs has really helped our team understand how they contribute to our innovative culture. The program has incorporated our core values and provided our team with consistent, strong and positive reinforcement of those values. The result has been an increased level of service with a more confident team that feel empowered to make decisions when dealing with our guests."

“Michele’s dedication and strong interest in teaching me and the group I was with shows that she is a real professional. I enjoyed the manner in which she shared her expertise with us. Personally, I found the leadership course to be of specific interest to my role and I appreciated that Michele allowed us time to learn in a thorough manner. The practical tools are easy to use and have provided me with value.”